Newburyport Public Library

Turn enemies into allies, the art of peace in the workplace [conflict resolution for leaders, managers, and anyone stuck in the middle], Judy Ringer

eng

Includes bibliographical references and index

illustrations

index present

non fiction

Turn enemies into allies

bibliography

1051676663

Judy Ringer

the art of peace in the workplace [conflict resolution for leaders, managers, and anyone stuck in the middle]

In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. But before you can successfully guide others in managing disagreements, you must be able to manage yourself-- your mindset, presence, and behaviors.Ringer draws on her expertise in conflict and communication skill-building to help readers acquire the skill and confidence to coach conflicting employees back to a professional, effective working relationship, while simultaneously changing their lives for the better. -- adapted from back cover

Introduction -- Bowing in. Work on yourself alone ; Align and engage -- Entering and blending (individual sessions). Measure willingness and ability ; Develop power and presence ; Demonstrate communication strategies -- Redirecting (joint sessions). Look forward ; Resolve reflect, reinforce -- Bowing out. Review and follow-up -- Appendix A: Before action review -- Appendix B: Style instruments -- Appendix C: Turn enemies into allies "lite" -- Appendix D: Support between sessions -- Appendix E: 6-step checklist worksheet -- Appendix F: Sample agreement

Art of peace in the workplaceConflict resolution for leaders, managers, and anyone stuck in the middle