Label
Consumer satisfaction
Name
Consumer satisfaction
Incoming Resources
- Word of mouth advertising in the real world, how to stimulate customer comments in the 21st century, Godfrey Harris
- The best service is no service, how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe
- Satisfied customers tell three friends, angry customers tell 3,000, running a business in today's consumer -driven world, Pete Blackshaw
- 101 ways to really satisfy your customers, Andrew Griffiths
- Zingerman's guide to giving great service, by Ari Weinzweig
- Satisfaction, how every great company listens to the voice of the customer, Chris Denove and James D. Power IV
- The transformational consumer, fuel a lifelong love affair with your customers by helping them get healthier, wealthier, and wiser, Tara-Nicholle Nelson
- Rethinking competitive advantage, new rules for the digital age, Ram Charan and Geri Willigan
- Bag the elephant!, how to win & keep big customers, Steve Kaplan
- Be the elephant!, build a bigger, better business, by Steve Kaplan