Incoming Resources
- 101 ways to really satisfy your customers, Andrew Griffiths
- Zingerman's guide to giving great service, by Ari Weinzweig
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
- Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
- Unreasonable hospitality, the remarkable power of giving people more than they expect, Will Guidara
- What customers crave, how to create relevant and memorable experiences at every touchpoint, Nicholas Webb