Incoming Resources
- How to apologize, David LaRochelle ; illustrated by Mike Wohnoutka
- Why won't you apologize?, healing big betrayals and everyday hurts, Harriet Lerner, Ph. D
- The 4th secret of the one minute manager, a powerful way to make things better, Ken Blanchard and Margret McBride
- Sorry, sorry, sorry, the case for good apologies, Marjorie Ingall and Susan McCarthy