Coverart for item
The Resource Let's talk : make effective feedback your superpower, Therese Huston

Let's talk : make effective feedback your superpower, Therese Huston

Label
Let's talk : make effective feedback your superpower
Title
Let's talk
Title remainder
make effective feedback your superpower
Statement of responsibility
Therese Huston
Title variation
Let us talk
Creator
Author
Subject
Language
eng
Summary
"A game-changing model for giving great feedback that employees hear and take to heart. Recent studies have revealed 44% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. But fear of hurt feelings leads managers to bite back valuable insights. Or they rehearse feedback conversations obsessively in advance--only to find the interchange still doesn't go as planned. However, critical feedback, delivered skillfully and frequently, can be a game-changer. For managers, feedback can turn average performers into the hardest workers and stars into superstars. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, argues that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: do they want to be appreciated, coached, or evaluated? All three are vital, but if an employee craves one, they'll listen better once they've been heard. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully: Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference. Side with the person, not the problem: a bad habit or behavior probably is probably less entrenched than you think. Give reports a chance to correct inaccurate feedback: they want a good listener more than they want a good talker. This handbook will make a once-awkward chore feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Huston, Therese
Dewey number
658.3/145
Illustrations
illustrations
Index
index present
LC call number
BF319.5.F4
LC item number
H87 2021
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Feedback (Psychology)
  • Employee motivation
  • Supervision of employees
  • Employees
  • PSYCHOLOGY / General
Label
Let's talk : make effective feedback your superpower, Therese Huston
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1153020777
Extent
294 pages
Isbn
9780593086629
Lccn
2020020400
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations ; 22 cm
System control number
(OCoLC)1153020777
Label
Let's talk : make effective feedback your superpower, Therese Huston
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1153020777
Extent
294 pages
Isbn
9780593086629
Lccn
2020020400
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations ; 22 cm
System control number
(OCoLC)1153020777

Library Locations

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